Cultural Diversity Competency

Certificate Eligibility: 
0.75 CEU, 5 ARC
1 day
Max Attendees: 

We all would like to believe that we are aware of Cultural Diversity Competency (CDC), but what exactly does it stand for? Helen Wong Smith says it’s the ability to function with awareness, knowledge, and interpersonal skill when engaging people of different backgrounds, assumptions, beliefs, values, and behaviors. In this workshop you’ll be challenged to examine personal perceptions that might surprise you and, you’ll be introduced to strategies that will increase your ability to practice inclusion.


This workshop provides the four skills to employ CDC and the five stages individuals and organizations can implement to improve relations with internal and external communities.

Learning Outcomes: 
Define CDC and how its integration at three levels is required to be successful
Examine critically your interaction with people of different cultures, not limited to ethnicity
Identify the five stages and where you and your organization are on the continuum of CDC
Practice four important skills to employ CDC
Identify the multi-level model for implementing CDC
Design methods to improve relations with internal and external communities
Combine cultural-mindedness with culturally centered communication skills for effective relationships with all people forming the basis for culturally competent organizations, communities and societies
Who Should Attend: 

Archivists, librarians, staff, and managers who provide any type of information services

What You Should Already Know: 

No prior knowledge is necessary

Host a Course:

Interested in hosting a course? Visit our Host a Course page for information on what is required and how to apply!