Cultural Diversity Competency

Certificate Eligibility: 
0.75 CEU, 5 ARC
1 day
Max Attendees: 

We all would like to believe that we are aware of Cultural Diversity Competency (CDC), but what exactly does it stand for? Helen Wong Smith says it’s the ability to function with awareness, knowledge, and interpersonal skill when engaging people of different backgrounds, assumptions, beliefs, values, and behaviors. In this workshop you’ll be challenged to examine personal perceptions that might surprise you and, you’ll be introduced to strategies that will increase your ability to practice inclusion.


This workshop provides the four skills to employ CDC and the five stages individuals and organizations can implement to improve relations with internal and external communities.

Learning Outcomes: 
Define CDC and how its integration at three levels is required to be successful
Examine critically your interaction with people of different cultures, not limited to ethnicity
Identify the five stages and where you and your organization are on the continuum of CDC
Practice four important skills to employ CDC
Identify the multi-level model for implementing CDC
Design methods to improve relations with internal and external communities
Combine cultural-mindedness with culturally centered communication skills for effective relationships with all people forming the basis for culturally competent organizations, communities and societies
Who Should Attend: 

Archivists, librarians, staff, and managers who provide any type of information services

What You Should Already Know: 

No prior knowledge is necessary.


A Note from SAA Education:

Thank you for your interest in this course! This course is intended to introduce you to cultural competency concepts and practices that you can think through and apply in your work. We are currently revising some of this content to keep it relevant and effective. Please stay tuned in later 2020 for updates. The Committee on Education and SAA Education are also developing additional content to assist archives managers as we work to dismantle racism and white supremacy in our daily lives and work. In the meantime, we encourage you to check out these resources for more continuing education on diversity, equity, and inclusion topics:
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