SAA’s new Dictionary of Archives Terminology has superseded this Glossary as of 4/29/2020.

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When making reference4 requests, either in person or over the telephone, to a reference librarian or archivist, or to an information retrieval system, a user will refine his or her search request several times depending on the feedback from the person or

Reference: 
p. 47–48
Citation Text: 

When making reference4 requests, either in person or over the telephone, to a reference librarian or archivist, or to an information retrieval system, a user will refine his or her search request several times depending on the feedback from the person or the system.

Citation Source: 
Duff and Johnson 2001

A Glossary of Archival and Records Terminology