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The most pervasive characteristic of bureaucracy is the existence of a system of control based on rational rules, that is, rules meant to design and regulate the entire organization on the basis of technical knowledge and with the aim of achieving maximum

Reference: 
p. 51
Citation Text: 

The most pervasive characteristic of bureaucracy is the existence of a system of control based on rational rules, that is, rules meant to design and regulate the entire organization on the basis of technical knowledge and with the aim of achieving maximum efficiency.

Citation Source: 
MacNeil 2000

A Glossary of Archival and Records Terminology