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The idea of business process re-engineering was invented in 1990 by two Americans, James Champy and Michael Hammer, and it was pioneered in practice by a number of US firms. The redesign process seeks to determine how information flows through a business

Citation Text:

The idea of business process re-engineering was invented in 1990 by two Americans, James Champy and Michael Hammer, and it was pioneered in practice by a number of US firms. The redesign process seeks to determine how information flows through a business and how it is processed, to search out unnecessary or duplicated operations, and to improve decision-making and the responsiveness and accuracy of the steps involved.

Citation Source:

<cite>New Words</cite> 1997

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The idea of business process re-engineering was invented in 1990 by two Americans, James Champy and Michael Hammer, and it was pioneered in practice by a number of US firms. The redesign process seeks to determine how information flows through a business

A Glossary of Archival and Records Terminology