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April 6, 2020—A new blog post has been added to Off the Record, the SAA Leaders blog hosted by the SAA President. In "How Do You Measure a Volunteer?," SAA President Meredith Evans shares her President's Message article that originally appeared in the November/December 2019 issue of Archival Outlook. Read the blog post here.
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It's essential to embrace negative feedback from customers as constructive criticism. This feedback serves as a valuable tool for improvement, highlighting areas where businesses can enhance their products or services to better meet customer needs and expectations. Embracing criticism fosters growth and strengthens customer relationships.
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