FAQs About Ordering Books

Where can I find information about e-Books?

Click here to learn all about e-Books.

Are all items listed in the bookstore in stock?

All items have a field indicating “Qty Available” so customers will know exactly how many are available in the inventory. If an item is out of stock, it will come up as “back order” and it will be sent to you as soon as it is available.

How do I order publications?

Order via the online shopping cart. It's quick, easy, and secure. On the publications detail page, click on the green button “add to cart” and follow the directions to submit your order.

Prepayment is required. All online orders must be paid with a credit card (Visa, MasterCard, or American Express.)

Make checks payable to SAA, in US funds, and mail to 17 North State Street, Suite 1425, Chicago, Illinois 60602.

Is my order secure?

SAA uses Secure Sockets Layer technology to encrypt your order during transmission to ensure that it is secure.

Are there shipping/handling charges?

Yes, there are shipping/handling charges. U.S. orders are shipped via FedEx Ground (U.S.) and Canadian orders and shipped via FedEx Ground (Canada). All other orders are shipped via FedEx International Economy. The shopping cart calculates these rates on-the-fly during the check out process.

Note that U.S. orders also have the option of being shipped FedEx Standard Overnight. 

Orders shipped outside of the U.S. will receive an invoice from customs in a separate mailing.

How long will it take to process my order?

Upon receipt, orders take approximately 24 hours to process before being shipped.

Is there sales tax?

There is sales tax for Illinois residents only because the office of the Society of American Archivists is located in Chicago. Illinois residents must add 10.25% sales tax. Tax-exempt organizations in Illinois must send a letter to SAA which includes their federal tax-exempt number.

What discounts are available?

Publications listed in the catalog are available to members of the Society of American Archivists at a discount off of the list price. This discount can add up to a substantial savings and is just one of the many benefits of membership in SAA. All other customers pay the list price for publications.

Are there any quantity discounts?

As a nonprofit publishing house and distributor, SAA is unable to offer quantity discounts. Prices for SAA members are discounted as a benefit of membership. Discounts beyond the member price are not available.

Are bookstores or resellers eligible for any discounts?

Only SAA members are eligible for discounts. As a non-profit publishing house and distributor, SAA is unable to offer any discounts to bookstores and resellers that are not members of SAA.

What is the returns policy?

If merchandise is damaged upon arrival or if there is a problem with your order, please notify the SAA Service Center immediately at 312-606-0722 or toll-free at 866-722-7858.

If you are returning merchandise, we request that you make claims within 45 days of the invoice date. Authorization to make the return is required; call the SAA Service Center at 312-606-0722 or toll-free at 866-722-7858. There is a 20% re-stocking fee. Returns are accepted only when shipped at the customer's expense. Please send returns to:

Diamond Marketing Solutions
ATTN: Society of American Archivists
1951 Norman Drive
Waukegan, IL 60085
USA

Returns made without authorization will not be issued a refund nor will books be returned by warehouse.